Refund policy
Outdoor Water Solutions – Return & Refund Policy
Effective Date: September 22, 2025
Your satisfaction is important to us. We want you to shop with confidence, which is why we offer a 90-Day Return Policy. If you are not completely satisfied with your purchase, you may return your eligible item for a refund, subject to the conditions outlined below.
Eligibility for Returns
To qualify for a return:
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Items must be returned within 90 days of the delivery date.
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Items must be unused, unassembled, and in the same condition that you received them.
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Items must be returned in the original packaging, including all manuals, parts, and accessories.
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Proof of purchase (receipt, order confirmation, or invoice) is required.
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An RMA# (Return Merchandise Authorization) must be issued by Outdoor Water Solutions prior to sending items back. Please clearly mark the RMA# on the return package(s).
Non-Returnable or Restricted Items
Certain items are not eligible for return, including but not limited to:
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Customized or special-order products such as Powder-Coated Windmills/Parts
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Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
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Products that have been assembled, installed, altered, or used.
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Consumables (such as replacement parts that have been opened and used).
Restocking Fees
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A 15% restocking fee may apply to returns of assembled or large equipment shipments, including but not limited to windmills, fountains, and electric/solar aeration units.
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Outdoor Water Solutions reserves the right to assess additional fees if returned items are missing parts, packaging, or show signs of use.
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original method of payment.
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Refunds generally appear within 5–10 business days, depending on your bank or credit card provider.
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Original shipping charges are non-refundable.
Exchanges
If you received a defective or damaged product, we will gladly replace or exchange the item at no additional cost. Please contact us within 7 days of delivery to initiate an exchange claim.
Damaged, Defective, or Incorrect Items
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If your order arrives damaged, defective, or incorrect, please contact us immediately at custserv@outdoorwatersolutions.com or 866-471-1614
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To speed up processing, please include photos of the packaging, product, and shipping label.
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Outdoor Water Solutions will cover the return shipping costs for these cases.
Return Shipping
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For general returns (not due to defect or error), customers are responsible for paying return shipping costs.
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All returned items must be shipped to the following address:
Outdoor Water Solutions
1856 Fed X Drive
Springdale, AR 72764
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without proof of delivery.
How to Initiate a Return
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Contact us at custserv@outdoorwatersolutions.com or 866-471-1614 to request a Return Merchandise Authorization (RMA#).
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Repack the item securely in its original packaging with all manuals, accessories, and parts.
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Clearly write the RMA# on the outside of the return package.
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Ship the item to the address above.
Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our practices. Updates will be posted on this page with a revised effective date.